Customer Support Hub

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FAQ

Commerical License

Do you license your artwork for commercial use?

Yes, my designs can be purchased with a non-exclusive commercial license. Visit my Art Licensing page for details, or discuss terms by contacting me here or at ahoy@unratio.com.

Are you available for exclusive product collaborations?

Absolutely! I'm excited to discuss your collaboration proposal.

Please contact me here or send an email to ahoy@unratio.com

Products of clients to date include; takeaway coffee cups, jig saw puzzles, framed prints, canvas art, cushions, social media branding, vinyl window art, greeting cards and waterproof stickers. 

Printable Art

How do I download my files?

You'll get instant access to high-quality, 300dpi JPEG files, ensuring top quality and detail rich prints.

You will receive a total of 7 jpeg files per artwork covering all of the most popular print ratios.

After your payment, you can download your JPEG files (Files 1 to 7) and the PDF Print Instruction Guide using the Download Now button on the order confirmation page. Give it a minute to get ready.

Plus, I'll also send you an email from Unratio with the download link for your digital purchase. 

What sizes can I print?

Get instant access to over 30 sizes to perfectly fit any space, from a cozy corner to a stunning focal point.

With your purchase, you'll receive an easy-to-follow PDF Print Instruction Guide to help you select the right file for your print size. For optimal print quality, match the file to the correct print size ratio. My artwork offers a variety of international standard sizes for easy framing.

You will receive these 7 JPEG files for instant download, covering the following popular ratios:

File 1: 24" x 30"  (61 x 76.2 cm) 4:5 ratio

Use this file to also print :

  • 16" x 20"  (40.6 x 50.8 cm)
  • 40 x 50 cm
  • 8" x 10" inch (20.3 x 25.4 cm)
  • 4" x 5" inch (10.2 x 12.7 cm)

File 2: International A1 (841 x 594 mm)

Use this file to also print :

  • A2 (594 x 420 mm)
  • A3 (420 x 297 mm)
  • A4 (297 x 210 mm)
  • A5 (210 x 148 mm

File 3: 11 x 14 inches

File 4: 24" x 36" (61.0 x 91.4 cm) 2:3 ratio 

Use this file to also print : 

  • 60 x 90 cm
  • 20" x 30" (50.8 x 76.2 cm)
  • 16" x 24" (40.6 x 61.0 cm )
  • 12" x 18" (30.5 x 45.7 cm)
  • 10" x 15" (25.4 x 38.1 cm)
  • 8" x 12" (20.3 x 30.5 cm)
  • 4" x 6"  (10.2 x 15.2 cm) 


File 5: 50 x 70 cm 5:7 ratio 

Use this file to also print : 

  • 5" x 7" (12.7 x 17.8 cm) 

File 6  : 18" x 24" ( 45.7 x 61.0 cm ) 3:4 ratio 

Use this file to also print: 

  • 12" x 16" ( 30.5 x 40.6 cm )
  • 30 x 40 cm
  • 9" x 12" ( 22.9 x 30.5 cm )
  • 6" x 8" ( 15.2 x 20.3 cm ) 

File 7  : 24" x 24" (Square ratio) 

Use this file to also print any smaller square size. 

If you are unsure as to sizes, please feel free to contact me for clarification.

Bella - ahoy@unratio.com

Why do you sell printable art?

As an artist driven by constant wandering, observation, and exploration, I often reside in remote locations and travel frequently.

Offering my artwork as digital downloads is the quickest way to share my creations with you. This method not only reduces shipping miles but also provides you with the flexibility and affordability to enjoy my designs.

I can't find the size I need! Can you re-size the artwork for me?

Certainly! I provide a complimentary re-sizing service. If you need a custom-sized artwork not available in the standard download files, I can create a file tailored to your specific dimensions.

Just email me at ahoy@unratio.com after your purchase, and I will customize a file exclusively for you.

Where can I print my art?

For optimal results, I recommend using a professional printing service, either locally or online. To achieve colours that closely match what you see on screen, choose a printer that uses archival giclee pigment ink and prints in the RGB colour spectrum, not CMYK.

If you're seeking high-quality artist-grade prints, opt for a company specialising in fine art prints and artwork reproductions. While this might cost a bit more than regular print shops, the quality and durability of the final print are significantly superior.

Here are some suggestions:

US

  • Staples
  • FedEx
  • Kinko’s
  • Walgreens
  • Walmart
  • Target
  • Cosco

Canada

  • Staples
  • Walmart
  • Cosco

Australia

  • Officeworks
  • I personally use Hound & Bone, specialist printers based in Melbourne (with Australia wide shipping).

UK

  • Boots

Online

  • Shutterfly.com
  • Snapfish.com
  • Mpix.com
  • Finerworks.com
  • Persnicketyprints.com
  • Framebridge.com

What paper do I use?

Paper is a personal choice. I suggest using regular to heavy card stock (150+gsm). If your Print is being framed I recommend Premium Matte or Luster/Semi-Matte paper. My personal preference is Hahnemuhle Photo Cotton Rag 308 gsm.


Premium Matte
Produces a more natural flat muted image. Well suited for black and white Prints, light or pastel colours and emphasising texture. This is a good budget option that produces beautiful results when framed with glass. A popular brand is Epson Ultra Premium Matte 5 star paper.


Gloss Photo
This paper is shiny, giving depth and a clear sharp image that makes
colours pop. It is well suited to images with high contrast or full colour photography. It is reflective and can produce glare which can be exaggerated behind framed glass or in areas with lots of lighting. Gloss is often used for poster prints intended to hang directly on a wall unframed.


Luster/Semi-Matte
This has a lustrous sheen that is a nice balance between matte and high gloss. It can add a soft sparkle and produce vibrant colour - ideal for prints of water or prints with large areas of dark colour. If you are unsure about using either matte or gloss this is a good in between choice.


Cotton Rag
This produces a vivid, textured and slightly warm softened look
similar to watercolour paper. My favourite is Somerset Velvet 100% cotton rag paper (255gsm) printed with archival ink. Most cotton rag papers are made using recycled materials making it a good environmental choice.


TIP

If printing at home look for an online paper supply store offering ‘sample packs’ which are a cost effective way of buying only a few sheets to test out different paper types.

Can I print on merchandise and surfaces other than paper?

Absolutely! You're free to select the ideal print medium for your personal use. All my files are high-resolution (300dpi) RGB jpegs.

You can use online services like Snapfish to print on various materials such as wood, canvas, acrylic, or even products like tote bags, phone covers, journals, or cushions.


These make wonderful gifts. You can even use the image to make a unique birthday card.

Please do NOT upload my images to any online wholesale sites such as Alibaba.

I have received positive feedback from customers that my designs translate well to rolled canvas.

Do you have a satisfaction guarantee?

Shop with confidence knowing that if you experience any issues with downloading your files and printing, I will try to fix your issue or provide you with a full refund. 

I want you to be happy with my art. I keep my returns policy simple and focus on providing you with exceptional digital art. 

As I exclusively sell digital downloads, no refund will be given for simply changing your mind if the files have already been downloaded. 

For more details about this process, please refer to my Returns Policy.

Can I use the artwork for commercial purposes?

No. Unless we have a commercial licensed agreement in place. 

Your artwork purchase is solely for personal use and remains the property of Unratio. You cannot share the digital files, but you are free to gift printed images. For personal use, you're welcome to print as many copies as you desire.

Please refrain from editing or altering the files, sharing the download link, or selling the files, including through email or on social media.

I am creating a gallery wall, do you have any layout tips?

If you are creating a gallery wall with multiple prints, here are a few tips to get you started:-

  1. Choose your layout first before printing and framing.
  2. Create your layout on the floor. This way you can play around with possibilities. Once you have decided on a composition take a photo for reference and measure.
  3. Measure from the top of the painting to the hook so you know where to put the nail or hanging strip.
  4. Level your first piece.
  5. Aim for uniform spacing between artwork.
  6. Grow from the bottom.
Help! I am having trouble uploading the artwork file to myprint company.

If you run into any problems uploading my artwork files to a professional print company, pleaseContact Me.

Most of the time the issue is related to size or file formatting specific to that company, which I can quickly and easily fix for you. 

General

Where can I buy your printed artwork?

My work is sold as prints, canvas and framed art in a number of galleries and online stores. 

You can view the list of stockists here

If you prefer to buy art prints, not digital downloads, please contact me for a quote to have my artwork printed and shipped to you. 

ahoy@unratio.com

Can I commission an artwork?

Yes, I am open for commission and custom illustration work. You can view my Custom Artwork Portfolio here. 

My distinct bold graphic style is adaptable to various mediums, including wall vinyl murals, glass and composite aluminum panels, large framed works, and gallery walls.

For inquiries about commissioned projects, whether private or commercial, please contact me here or email ahoy@unratio.com.

I look forward to discussing potential projects with you.

Are you on social media?

Although you won't find me on most social media platforms (except Pinterest), it's a deliberate choice. I believe in building deeper connections beyond the digital realm. Let's share our stories, creativity and appreciate art together. I'm always here to connect and discover the endless beauty around us.

Contact Me Now

Wholesale

Do you sell your art as wholesale prints?

Yes, a selection of my artwork is available for wholesale purchase as Fine Art Prints.

I use a professional print house in Australia. Wholesale orders are printed and shipped from there.

Standard sizes include A4 and A3 international sizes, with custom sizes available upon request.

Each Art Print is professionally packaged for retail sale in a clear cello bag with backing board and branded sticker.

Prints are made to order, so please allow 5 days for processing in addition to shipping time, which varies by location.

For more information please refer to my Wholesale page. 

Can I order wholesale online?

Yes, a curated collection of my artwork is available as retail-ready art prints in my exclusive online Wholesale Store

Wholesale pricing is offered to approved stores only. To access the store, approved stores will receive a passcode. If you don't have the passcode and wish to gain access, please email wholesale@unratio.com with details about your business.

I'm keen to collaborate with new stockists and ship my prints globally. All artworks are printed in Australia by a fine art print house renowned for impeccable quality.

What is the minimum wholesale order?

Wholesale orders have a minimum value requirement of $250 (AUD), but there are no minimum unit numbers.

Ensure your cart from my wholesale store meets this minimum order value to avoid a shipping cost error at checkout.

What print sizes are available for wholesale?
  • A4 - 210 x 297 mm/ 8.3 x 11.7 inches
  • A3 - 297 x 420 mm / 11.7 x 16.5 inches 

For larger or custom-sized prints, please contact me for a quote.

What is the order processing time?

To minimise waste, all wholesale fine art prints are made to order.

Please allow for a processing time of 5 working days, in addition to the shipping time.

What are the shipping costs?

All wholesale orders are printed and shipped from Gold Coast, Australia.

I offer free shipping for orders over $450 (AUD).

Shipping costs for orders below this amount are calculated at checkout based on your location.

  • Australia Wide  $14
  • US/Canada $18
  • UK/Europe $19
  • Asia  $24
  • Rest Of The World $37

Shipping times depend on your location. To guarantee safe and traceable delivery, prints are shipped in a trackable rigid flat envelope.

I am an interior stylist, do you offer wholesale terms for bulk purchases?

Yes! I provide wholesale pricing for bulk purchases of my artwork, specifically catering to interior stylists. If you're an interior stylist, Airbnb host, or commercial stylist seeking to fulfill client requirements, I'm eager to help.

I offer tailored packages to fit your needs, including custom-sized digital files, fine art prints, or other mediums. For projects requiring a unique personal touch, consider commissioning an artwork.

To discuss your project, wholesale eligibility, and pricing, please contact me  here or email wholesale@unratio.com.

Get in touch

Have questions about your order, or a general enquiry?